These 24/7 Crisis Lines
- MENTAL HEALTH & ADDICTION
Reach Out Crisis Line for Mental Health & Addiction - 519-433-2023; 1-866-933-2023
Supportive Listening Line - 519-601-8055 or 1-844-360-8055
CMHA Mental Health & Addictions Crisis Centre– 648 Huron Street, London, 519-434-9191
- INDIGENOUS SUPPORT
Atlohsa Family Healing Services & Zhaawanong Women’s Shelter–1-800-605-7477 (women only)
- DOMESTIC VIOLENCE & SEXUAL ASSAULT
Anova Crisis & Support Line (women, men & LGBTQ2+) –519-642-3000 or 1-844-360-8055
Provincial crisis & referral for male survivors – 1-866-887-0015
Francophone crisis line - 1-877-336-2433
Interpretation & Translation Services Across Languages
Across Languages provided professional interpreters and translators in more than 200 languages and dialects to support community partners. We are part of the RIO network (Remote Interpretation Ontario) and as such provide services across the province.
920 Commissioners Rd. E, Unit 207, London, ON, N5Z 3J1
Phone - 519-642-7247
Email - info@acrosslanguages.org
www.acrosslanguages.org
Emergency Housing
Anova - Provides emergency shelter, transitional housing, support programs- including sexual assault counselling, community outreach and groups, advocacy, public education and a 24-hour crisis and support line for those impacted by gender-based violence.
24-Hour Emergency Shelters:
○ 101 Wellington Road, London, ON, N6C 4M8
○ 450 Clarke Road, London, ON, N5W 6H1
Second Stage Housing:
○ 1416 Ernest Avenue, London, ON, N6E 3R3
Sexual Assault Counselling Services & Business Office:
○ 255 Horton Street, London, ON, N6B 1L1
○ Phone - 24-Hour Crisis & Support Line (for women & men)- 519-642-3000 or 1-800-265-1576
All sites and services can be accessed by calling the business line - 519-642-3003
www.anovafuture.org
Domestic Violence, Sexual Violence, Sexual Trafficking & Harassment Counselling
Anova
Provides emergency shelter, transitional housing, Support Programs- including sexual assault counselling, community outreach and groups- Advocacy, Public Education and a 24-hour crisis and support line for those impacted by gender-based violence.
24-Hour Emergency Shelters:
○ 101 Wellington Road, London, ON, N6C 4M8
○ 450 Clarke Road, London, ON, N5W 6H1
Second Stage Housing:
1416 Ernest Avenue, London, ON, N6E 3R3
Sexual Assault Counselling Services & Business Office:
255 Horton Street, London, ON, N6B 1L1
Phone - 24-Hour Crisis & Support Line - 519-642-3000 or 1-800-265-1576
All sites and services can be accessed by calling the business line - 519-642-3003
www.anovafuture.org
London Abused Women’s Centre (LAWC)
Provides free, long-term, woman-centred, trauma and violence-informed counselling, advocacy and support to women and girls over the age of 12 who have been subjected to male violence against women and girls including woman abuse/intimate partner violence, sexual assault, sexual exploitation, prostitution, sex trafficking or torture by an intimate partner, sex purchaser, trafficker or pimp. LAWC also provides support to family members of women and girls who have been sexually exploited including women and girls who are missing.
797 York Street - Unit 5, London, ON, N5W 6A8
Phone: 519-432-2204
info@lawc.on.ca
www.lawc.on.ca
St. Joseph’s Hospital Regional Sexual Assault and Domestic Violence Treatment Program
The Regional Sexual Assault and Domestic Violence Treatment Program (RSADVTP) is a team of specialized nurses, doctors and social workers who provide care for people of any age or gender identification who have been sexually assaulted and/or experienced domestic violence. We serve the areas of London, Middlesex, Elgin, Perth and Oxford. Help is available 24/7.
There are many options for care. Each individual can choose all, none or any combination of the following services offered within the program :
○ Emotional support/crisis intervention
○ Counseling (child and adult)
○ Physical examination
○ Testing, prevention, and/or treatment of sexually transmitted infections initially and in follow-up
○ HIV prevention medication
○ Testing and/or prevention of pregnancy due to sexual assault
○ Documentation/photographs of injuries
○ Forensic evidence collection (Forensic evidence can be stored anonymously for up to one year while you decided if you wish to involve police)
○ Safety planning
○ Referrals to community and other medical supports as needed.
Phone – 519- 646-6100, ext. 0
For non-emergencies or for more information contact – 519-646-6100 ext. 64224
If you are experiencing a medical emergency, please contact 911 or go to your nearest emergency department.
Street Level Women at Risk
Using a Housing First approach, SLWAR assists women who are experiencing homelessness and engaged in street involved sex work to secure permanent housing with intensive in home support. SLWAR is a collaboration of 27 programs providing wrap-around supports based on the needs and goals of the women SLWAR serves.
Phone - 519-518-2438 (Jaclyn Seeler[Program Manager], or Cathy Nolan[Managing Director])
www.london.ca/residents/homeless-prevention/pages/street-level-women-at-risk
Free Legal Support for Victims of Human Trafficking - https://www.attorneygeneral.jus.gov.on.ca/english/ovss/human_trafficking.php
Indigenous Services
Atlohsa – Family Healing Services
Provides programming and services for Indigenous families to aid with healing and recovery from the effects of family violence. Crisis phone line & emergency short-term housing for women and their children. Assistance in finding long-term housing for women and men.
343 Richmond St. London, ON N6A 3C2
Emergency crisis line – 1-800-605-7477
Non-emergencies – 519-438-0068
www.atlohsa.com
Muslim Family Services
Muslim Resource Centre for Social Support & Integration (MRCSSI)
The Muslim Resource Centre for Social Support and Integration is a not-for-profit, charitable, anti-violence and social support agency promoting family safety and well-being within London’s diverse Muslim communities. MRCSSI services and programs include :
○ community education and capacity building initiatives,
○ community programs for children, youth and families,
○ social support and counselling services for individuals and families, and
○ family-focused and evidence-informed programs. MRCSSI's culturally integrative programs and services promote well-being and family resiliency, and provide supports that respond to integration stressors, family conflict, issues of child protection and domestic and family violence.
101-111 Waterloo Street, London, ON, N6B 2M4
Phone - 519-672-6000
www.mrrcsi.com
Francophone Women’s Services
Carrefour des Femmes du Sud l’Ontario
Provides services for French-speaking women in Southwestern Ontario who have experienced domestic violence or sexual assault. Services include individual and group supports for women 16 years and over, family court support, legal consultation, and information and referrals.
285 King Street, Suite 200, London, ON, N6A 4Y8
Phone - London-Middlesex - 519-858-0954;
toll free - 1-888-858-0954
www.carrefourfemmes.on.ca
Reseau-femmes du sud-ouest de l’Ontario
Serves Francophone women in southwestern Ontario. Offers group activities & individual intervention services as well as accompaniment, referrals and access to Francophone resources. Prevention, awareness and education are part of our work to improve the status of Francophone women and to end violence against women.
London Office -Unit 665, 380 Wellington Street, London, ON, N6A 4L6
Phone – 519-964-2892
www.rfsoo.ca
Military Family Services
Southwestern Ontario Military Family Resource Centre (SWOMFRC)
We are a not-for-profit charitable organization. We provide information and resources including individual support and counselling services to Canadian Armed Forces members and their families across Southwestern Ontario. The broad range of services address the unique lifestyle and challenges which include relocation, deployment and assisting families should emergencies arise. Where appropriate, referrals to relevant community resources are facilitated. Programming and workshops are offered and geared to the needs of military families. Our services are available to all phases of military life, including serving members, releasing members or those who have retired. We are committed to strengthening and building resilience within our military families.
Wolseley Barracks, 701 Oxford Street E, London, ON, N5Y 4T7
Phone - 519-660-5366
www.cafconnection.ca/london
Research & Education
Centre for Research & Education on Violence Against Women and Children
The Centre for Research & Education on Violence Against Women & Children (CREVAWC) conducts research and knowledge mobilization initiatives that impact communities of research, policy, and practice — locally and globally. Some of the products that are produced are: publications, learning briefs, infographics, reports, online and in person training, webinars, and more.
Faculty of Education, Western University
1137 Western Road, Room 1158, London, ON, N6G 1G7
Phone - 519-661-4040
www.learningtoendabuse.ca
Justice Services
John Howard Society
The John Howard Society of London and District is an organization of citizens who accept responsibility for understanding and dealing with the problems of crime and the criminal justice system. We are a not-for-profit, charitable organization providing a broad range of evidence-based and outcome-driven community services in London and District. Our organization has a strong history of helping individuals and families who are at risk of, or who have come into conflict with the law.
The Society provides a number of unique programs and services to the community, including individual, couple, and family counselling, bail supervision services, institutional visits, youth outreach, Indigenous probation services, community education, court mandated programs, housing support, groups for parolees, women, teens and children's groups.
The John Howard Society of London and District offers various services in London and Middlesex County, St. Thomas, Woodstock, Stratford, Goderich and Walkerton. Please see our website for a complete listing of all services offered
601 Queens Ave, London, ON, N6B 1Y9
Phone - 519-438-4168
www.johnhoward.on.ca/london/
London Police Service
Emergency crisis intervention, collision reporting, record checks and safety planning and audits
601 Dundas Street, London, ON, N6B 1X1
Phone - Emergency - 911
Non-emergency - 519-661-5670
Crisis Intervention Victim Services Unit and Victim Services Middlesex London.
On-site crisis intervention, safety planning and referrals. Access to Victim Quick Response Program (VQRP) and practical supports.
Phone - 519-661-5636
www.londonpolice.ca
Ontario Provincial Police (OPP) - Middlesex Detachment
Maintains services for crime prevention, detection and apprehension and traffic safety, Police and emergency services.
28444 Centre Road, RR #5, Strathroy, ON, N7G 3H6
Phone - Emergency - 911
Non-emergency - 519-245-2323; 1-888-310-1122
www.opp.ca
Victim Services Middlesex-London
Provides victims of crime and/or traumatic circumstances with 24/7 immediate support & crisis intervention, referrals, practical assistance, and safety planning.
601 Dundas Street, London, ON, N6B 1X1
Phone: 519-661-5636
www.vsmiddlesex.org
Victim Witness Assistance Program
The Victim/Witness Assistance Program provides information, assistance and support to victims and witnesses of crime to increase their understanding of, and participation in, the criminal court process. Services are provided on a priority basis to the most vulnerable victims and witnesses of violent crime, such as domestic violence, child abuse, sexual assault, homicide and hate crime. Families of traffic fatality victims are also eligible. Services begin once police have laid charges and continue until the court case is over.
Court House,
80 Dundas Street, Ground Floor, Unit B, London, ON, N6A 6A2
Phone: 519-660-3041
www.attorneygeneral.jus.gov.on.ca/english/ovss/
Ending Violence & Abuse Counselling
Changing Ways
Provide alternatives for those wishing to end and take responsibility for their abusive behaviour. Services provided for men and women who are emotionally, psychologically, verbally, sexually and/or physically abusive towards their partners.
555 Southdale Rd, E, Suite 100, London, ON, N5Z N5Z 3J1
Phone - 519-438-9869;
Toll free: 1-888-438-9869
www.changingways.on.ca
Children & Youth Services
Children’s Aid Society
The Children’s Aid Society of London and Middlesex is a non-profit community organization funded by the Government of Ontario, legally mandated to investigate and protect children and youth from abuse and neglect. Service provided include protection, counselling and support services to children, youth and families; substitute care to children; and, adoption services.
1680 Oxford Street, London, ON, N5Y 5R8
Phone - 519-455-9000;
After Hours: 519-858-5998
www.caslondon.on.ca
Merrymount - Family Support & Crisis Centre
Merrymount is a family support service which provides assistance to children ages 0-12 years and their families through a range of programs including respite and crisis care, support and counselling groups and community outreach programs, designed to strengthen and support family life.
1064 Colborne Street, London, ON, N6A 4B3
Phone - 519-434-6848
www.merrymount.on.ca
Vanier Children’s Services
Offers a continuum of services including drop-in counseling, family therapy, crisis support, parenting groups, respite and specialized assessments for infants and children (up to 13 years old) and their families. Vanier supports families who have a child struggling with social, emotional, behavioural and mental health challenges. You can find Vanier in London and at various places across Middlesex County. Services are voluntary and provided at no cost.
871 Trafalgar Street, London, ON, N5X 1E6
Phone - 519-433-3101
24/7 Crisis line: 519-433-0334 (for children 18 and under and their families)
www.vanier.com
Drop-in Programs
(Talk-in Counselling [various times and locations] & Parent and Infant Relationship Clinic [various times and locations] - https://www.vanier.com/programs-services/drop-in-services/
Youth Opportunities Unlimited
YOU works to help youth reach their potential through housing, education, skills training, employment supports and referrals they need to lead positive lives. Each year, YOU serves over 3,600 youth between 16 and 30 years of age in London and Strathroy. There is a wide range of services including health dental care, housing, education, workshops, job search, and on-the-job skills training.
○ Transition Services – Focusing on housing, basic needs and support. Uses variety of tools from housing workers, youth in transition workers, focused groups and programs, primary health care, midwives, etc.
○ Career Services – Employment resource centre, counselling, job-matching, connection and placement incentive programs, skills training, General Education Development (GED) upgrading, certification workshops, etc.
○ Social Enterprises – “YOU Made it” Program offers youth (ages 16-29) meaningful, hands-on job experiences and skills development.
Transition Services – 332 Richmond Street, London, ON, N6A 3C3
Career Services – 333 Richmond Street, London N6A 3C2 (As of 29 July 2019)
Strathroy office – 32 Front Street, Strathroy, ON, N7G 1X4
Phone - 519-432-1112
www.you.ca
Counselling & Support
Daya Counselling Centre
Offers short-term therapeutic counselling to people 16 years and over including individuals, couples and family counselling. Counselling helps address mental health issues like depression, anxiety, addictions, current and/or historical abuse/trauma, interpersonal/family conflict, adjustment, and grief & loss.
Skill Centre
141 Dundas Street, 6th Floor, London, ON
Phone - 519-434-0077
www.dayacounselling.on.ca
Family Service Thames Valley
Provides one-on-one and group counselling and psychotherapy to individuals, couples and families to deal with transition, grief and loss, abuse/trauma. Offers credit counselling, Employee Assistance Program, and Community Integration Program that supports children, adults and their families who have a developmental disability.
○ Walk-In Clinics - Tuesdays (Mental Health - 12 - 6 pm & Credit Counselling - 1 - 4 pm), FSTV,
125 Woodward Ave
○ INsite Walk-In Clinic - Thursdays, 12-6 pm, White Oaks Family Centre,
556 Bradley Ave,
○ Counselling for individuals experiencing mental health issues and their families:
125 Woodward Avenue, London Ontario, N6H 2H1
Phone:
Counselling & Community Integration - 519-433-0183
Employee Assistance – 519-433-0700 x 602
Credit Counselling – 519-433-0158 x 601
www.familyservicethamesvalley.com
Housing Support
City of London, Housing Access Centre
The Housing Division connects individuals and families with community (social) and affordable housing solutions within London and Middlesex County. The Housing Access Centre provides information about housing options, processes applications for community (social) housing and maintains the centralized waitlist on behalf of housing providers.
Citi Plaza, 355 Wellington Street, Suite 248, 2nd Floor, London, ON
Phone - 519-661-0861
Email - hac@london.ca
www.london.ca/residents/housing
Mental Health Support
Canadian Mental Health Association (CMHA)/My Sister’s Place
CMHA offers recovery-focused mental health programs and services for people of all ages and their families. My Sister’s Place provides one-on-one support and encouragement to women with serious mental health issues. Women receive support for basic needs and work with Case Managers to meet their own goals such as maintaining a good quality of life, living independently, improving housing, budgeting, mental and physical wellness or learning new skills.
My Sister’s Place
566 Dundas Street, London, N6B 1W8
Phone - 519-668-0624; 1-855-668-0624
Mental Health & Addictions Crisis Centre
648 Huron Street, London, ON, N5Y 4J8
Phone - 519-434-9191
Reach Out 24/7 Mental Health Crisis Line
Phone - 519-433-2023; 1-866-933-2023
Public Health
Middlesex-London Health Unit
Health agency that provides public health services, programs, information and support in London and Middlesex County including programs and drop-in clinics for immunization, sexually transmitted infections, birth control, and dental health. Also offers Healthy Babies, Healthy Children program and the Nurse-Family Partnership for eligible pregnant women and families with children from until ready for school.
50 King Street, London, ON, N6A 5L7
Phone - 519-663-5317
51 Front St E, Strathroy, ON, N7G 1Y5
Phone - 519-245-3230
General inquiries: health@mlhu.on.ca
www.healthunit.com
Student Support
Western University Health & Wellness Services
Services offered to Western University students including medical care, counselling & psychiatry, birth control, allergy injections & immunizations, sexually transmitted infection testing, Trans care.
1151 Richmond Street, London, N6A 3K7
Phone – (Medical) 519-661-3030
(Psychological Services) 519-661-3031
www.uwo.ca/health/shs/index.html
Workplace Support
Unifor Women’s Advocate Program
Women’s advocates are specially trained workplace representatives who assist women who are facing harassment, violence or abuse in relationships or experiencing sexual harassment in the ir workplace or personal life. They listen, believe, validate and support women and help them access workplace or community services and support.
If you’re in need of this kind of support, check with your union representative. More information about the program is available at the following link –
https://www.unifor.org/en